Services Offered

1. Knowledge Base + Screencast How-To Pack

Overview: Create a structured knowledge base with tutorial videos to reduce tickets and speed up onboarding. Delivered in EN/FR/AR if needed.

Ideal for: Startups/SMBs without a documentation team, teams standardizing processes or launching new tools.

2. OS Install and Rescue (Windows/macOS/Linux) – Guided

Overview: Guided clean installs, reinstalls, or system rescue with a focus on data safety and privacy-minded setup.

Ideal for: Slow or unstable systems, malware cleanup, fresh setups for refurbished devices or new hires.

3. Android Customization and Privacy Pack

Overview: Guided bootloader unlock, custom ROM flashing, and privacy setup for a lean, de-bloated Android experience.

Ideal for: Users wanting privacy-focused Android, enthusiasts seeking de-bloat and control.

4. Device Setup Lite for Small Teams (no MDM)

Overview: Standardize 1–20 laptops without taking admin-of-record. Focus on baseline apps, privacy, updates, and documented handover.

Ideal for: Small teams needing consistent, clean setups, contractors needing ready-to-work devices.

5. Email and Domain Setup (End-User Focused)

Overview: Set up your email provider, connect your domain via provider wizards, create mailboxes/aliases, migrate IMAP mail, and configure clients on desktop/mobile.

Ideal for: Individuals and small teams using Proton, Zoho, Fastmail, or Gmail (light).

6. YunoHost / Self-Hosting Coaching

Overview: Advisory and guided setup for a privacy-friendly self-hosted stack on your own hardware or VPS using YunoHost and popular apps.

Ideal for: Individuals/SMBs wanting control over files, passwords, media without closed platforms.

7. Helpdesk Triage + Macros Starter Pack

Overview: Reduce ticket noise and response times with well-designed forms, categories, macros, and simple automations in your helpdesk tool.

Ideal for: Teams using Freshservice, Zendesk, or Jira Service Management with growing ticket volume.

8. QA/UAT Test Sprint

Overview: Structured testing of an app, workflow, or change to catch issues before rollout. Clear bug reports with reproduction steps, screenshots, and Loom videos.

Ideal for: New app rollouts, workflow changes, or updates impacting users.

9. Technical Proofreading (EN/FR/AR)

Overview: Improve clarity, accuracy, and consistency of technical content. Ideal for help center articles, SOPs, onboarding guides, UI strings, and internal IT documentation.

Ideal for: Teams with drafts needing polishing without full translation, multilingual content needing consistency across EN/FR/AR.

10. Virtualization 101 (Labs with VirtualBox/QEMU)

Overview: Hands-on learning with virtual machines for safe testing and training. Setup of host tools and walkthrough of creating, snapshotting, and managing VMs.

Ideal for: Learners and teams wanting sandboxes for training or testing.